We are in the privileged position of having a great team here at AiQ, and even more so when we are joined by new recruits that bring with them useful and enlightening experience and case studies. Adrian Stratta, who has recently joined the team, is one of those individuals. We’ve been lucky enough to get an overview from him of one of his recent projects, with an indication to where potential uplift could have been achieved had AiQ applied their tools and insight. Read More »
Tagged Airport Terminal
Understanding footfall in your airport
How to Maximise Revenue and Ensure a Quality Passenger Experience
Ever wondered how useful would it be in understand the footfall in your airport? To know where your passengers are at any given moment, 24/7? To understand their behaviour, their movements, and how to place your food and retail concessions to get maximum revenue?
Heathrow Terminal 2 Opens – Successful completion of the AiQ MUP Planning Contract
Following a lot of hard work by all involved, Heathrow’s new Terminal 2 opens this week.
Described as an extraordinary new space in its own right, it has been “designed from the outset with the needs of the individual passenger at its heart and with sustainability as a guiding principle.” (www.heathrowairport.com)
Moving partner airlines closer together to improve flight connections and passenger experience was central to the vision behind this amazing new terminal, and AiQ were part of the team to make that happen.
We were awarded the contract for Terminal 2 MUP Planning in February, as part of our work for MACE. This involved creating live allocation plans for the make up for Terminal 2 in preparation for the opening. Revised schedules, airlines moving from T3 to T2, and ground handler contract changes, all added to the challenging conditions. Requirement to use the older T1 baggage systems to service the new T2 baggage systems, constraining makeup resources, was also a key concern.
Our expert knowledge of airport operations, capacity planning and stakeholder management ensured that the project was completed and extremely successful.
We coordinated with the ground handlers and all operational elements, including the Aviation Business Continuity Consultancy who ran and managed the actual trails. We also worked with the Baggage Handling Systems department of Babcock International, Menzies Aviation and United Airlines handling.
As well as designing and co-ordinating the project in the run up to the opening of the new Terminal, we were also present on the day of the trails, which were very successful.
We were honoured to be part of such a ground-breaking vision of airport capacity and efficiency, and look forward to more projects with Heathrow in the months and years to come.
To find out more about our work with Heathrow, read our case studies or contact us today.
AiQ Announces Further New Contracts
Following our announcement that we are to be retained by Heathrow as Airside Operations Seasonal Planners, we have been awarded several new contracts in recent weeks.
These include:
Heathrow Terminal 2 MUP Planning
This project is further work based on the capacity analysis that we completed for Heathrow a few years ago. Working for MACE, this will involve live allocation plans for the make up for Terminal 2 in preparation for the opening in June.
As airlines move from T3 to T2, with revised schedules and many ground handler contract changes, these plans are based on new, changing and challenging requirements. Terminal 2 MUP Planning requires the use of older T1 baggage systems to service the new T2 baggage systems, which will constrain makeup resources.
This contract will take full advantage of AiQ’s stakeholder management expertise to keep the airline and ground handler community well informed and happy with the changes taking place.
Despite these challenging conditions, our expert knowledge of airport operations, capacity planning and stakeholder management will ensure that disruption is kept to a minimum for passengers, airlines, ground handling crew and others involved.
Heathrow Terminal 2 Makeup Trails Read More »
A Challenging 2012
How do you handle 200 extra full tins of bags over a two-day period, with the spotlight of the world’s media on you?
AiQ were engaged by Gebler Tooth Architects to do just that for the London Olympics 2012. Read More »