With record-breaking passenger numbers moving through airports and high expectations from today’s passengers, their journey experience is a very important development area for AiQ Consulting’s work with airports throughout the world.
As global experts in constrained and saturated airports, we place immense focus on passenger experience in airports. When we approach operational efficiency and capacity planning, we do so with not only a scientific approach to big data and innovation, but also a strong emphasis on the passenger journey.
IATA Standards
