Download HiQ’s Free White Paper – Operating Food Brands Within an Airport Market

HiQ4

Our sister consultancy, HiQ, has developed an insightful free white paper, exploring the relationship between airport operators and retail concessions. This white paper combines their knowledge of successful operations in Food & Beverage Brands within Airports and AiQ’s unique understanding of Behaviour Modelling in Terminals and Passenger footprint in large airport hubs. This gives you the opportunity to get into the real data behind the airport environment.

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From BuggyOps to a Holistic Passenger and Behaviour Demand Model (Part Two)

Our Terminal Passenger Behaviour Modelling Tool, as explained on our last blog has given us a fascinating insight into airports. We often call them little cities, and this simulation has shown us just how similar they are. We can now gain far more detail into knowing where passengers are and what they are doing, at any given time. This helps us, and our clients, when considering capacity and demand forecasting.

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Understanding footfall in your airport

Food and beverage concessions

How to Maximise Revenue and Ensure a Quality Passenger Experience

Ever wondered how useful would it be in understand the footfall in your airport? To know where your passengers are at any given moment, 24/7? To understand their behaviour, their movements, and how to place your food and retail concessions to get maximum revenue?

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New GMR Hyderabad International/Rajiv Gandhi International Airport Contract

As part of a joint submission under GTA, supported by both ourselves and Airport Design Consult Ltd, we were very pleased to be awarded the contract to augment the capacity of Passenger Terminal Building of Rajiv Gandhi International Airport (RGIA).

This project explores how the existing terminal can be upgraded to provide additional capacity, develop measures to increase capacity on a short-term basis and assess the capacity of the existing baggage handling system, determining what additional capacity is needed.
Rajiv Gandhi International Airport is presently owned, operated and maintained by GMR Hyderabad International Airport Limited (GHIAL).

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Heathrow Terminal 2 Opens – Successful completion of the AiQ MUP Planning Contract

Following a lot of hard work by all involved, Heathrow’s new Terminal 2 opens this week.

Described as an extraordinary new space in its own right, it has been “designed from the outset with the needs of the individual passenger at its heart and with sustainability as a guiding principle.” (www.heathrowairport.com)

Moving partner airlines closer together to improve flight connections and passenger experience was central to the vision behind this amazing new terminal, and AiQ were part of the team to make that happen.

We were awarded the contract for Terminal 2 MUP Planning in February, as part of our work for MACE. This involved creating live allocation plans for the make up for Terminal 2 in preparation for the opening. Revised schedules, airlines moving from T3 to T2, and ground handler contract changes, all added to the challenging conditions. Requirement to use the older T1 baggage systems to service the new T2 baggage systems, constraining makeup resources, was also a key concern.

Our expert knowledge of airport operations, capacity planning and stakeholder management ensured that the project was completed and extremely successful.

We coordinated with the ground handlers and all operational elements, including the Aviation Business Continuity Consultancy who ran and managed the actual trails. We also worked with the Baggage Handling Systems department of Babcock International, Menzies Aviation and United Airlines handling.

As well as designing and co-ordinating the project in the run up to the opening of the new Terminal, we were also present on the day of the trails, which were very successful.

We were honoured to be part of such a ground-breaking vision of airport capacity and efficiency, and look forward to more projects with Heathrow in the months and years to come.

To find out more about our work with Heathrow, read our case studies or contact us today.

Will growth wait for the airport debate?

A few weeks ago Colin Matthews, the Chief Executive of Heathrow, wrote in the Telegraph about how the airport, and the UK’s export trade, is missing out on connections to growth regions while the debate about airport expansion rumbles on.

“To meet its potential, Britain needs to be connected with the regions where growth is surging ahead – and that means emerging markets in Asia, Latin America and North America…. Instead, Heathrow has been full for a decade and those routes are being handed to our hub rivals in Paris, Frankfurt and Amsterdam. Previous analysis shows our economy is missing out on £14bn a year in lost trade as a result, a figure that’s set to rise to £26bn by 2030.”

He argues that debate is centred around a ‘false choice’ – Heathrow or Gatwick, where in fact both airports have different roles within the UK’s aviation industry. The UK needs extra hub capacity, provided by Heathrow, in order to compete in future international markets.

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Another exclusive service for Airports – Apron Vehicle Simulations

AiQ Consulting LHR Terminal 2 Apron Simulation

AiQ strives to produce tools and simulations that give maximum benefits to clients. Providing integrated, simple and effective analysis and simulations allows us to advise and present our clients with the information they need to run operational and cost effective airports.

In addition to all of the integrated operational Capacity Planning tools (Chk-in, MUP, Arrival, Stand Planning) offered by AiQ, we have now developed our own discrete Apron Vehicle simulation.

As part of TranvisionAiR, it gives the following benefits to clients:

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AiQ Announces Further New Contracts

AiQ at Heathrow TerminalFollowing our announcement that we are to be retained by Heathrow as Airside Operations Seasonal Planners, we have been awarded several new contracts in recent weeks.

These include:

Heathrow Terminal 2 MUP Planning

This project is further work based on the capacity analysis that we completed for Heathrow a few years ago. Working for MACE, this will involve live allocation plans for the make up for Terminal 2 in preparation for the opening in June.

As airlines move from T3 to T2, with revised schedules and many ground handler contract changes, these plans are based on new, changing and challenging requirements.  Terminal 2 MUP Planning requires the use of older T1 baggage systems to service the new T2 baggage systems, which will constrain makeup resources.

This contract will take full advantage of AiQ’s stakeholder management expertise to keep the airline and ground handler community well informed and happy with the changes taking place.

Despite these challenging conditions, our expert knowledge of airport operations, capacity planning and stakeholder management will ensure that disruption is kept to a minimum for passengers, airlines, ground handling crew and others involved.

Heathrow Terminal 2 Makeup Trails Read More »