For small regional airports, reaching the optimum passenger Levels of Service (LoS) can be hard to achieve. Without the large support network, stakeholders and suppliers that a hub airport possesses, regional airports may find it difficult to know how large their check in area should be, whether their passengers are travelling through departures in an acceptable amount of time, and if their arrivals procedure is up to scratch.
What are optimum levels of service for passengers?
The operational and infrastructure needs of airports are stated in the Airport Development Reference Manual 10th Edition (ADRM). Published by IATA, the ADRM defines excellence in airport design, and has done so worldwide for over 40 years.
These optimum levels of service are described in terms of how much space each passenger needs in different areas of the airport and how long it should take them to process through arrivals and departures facilities.
How can regional airports assess their Levels of Service?
Assessing LoS, both in terms of current and predicted capacity, can be time consuming. It requires capturing a lot of data from passenger movements, and also looking at the size and capacity available in the airport. This may be a simpler exercise when it comes to looking at current LoS, but begins to be a much more complicated process when airports aim to raise LoS to the ADRM’s optimum standards, as well as when they look to keep these standards for future forecasted numbers of passengers.
AiQ Consulting’s new IATA Modelling Tool can help. It provides airports, whether they are hub, regional, pop up or low cost, with a new and efficient way of assessing their current and future infrastructure and operational needs.
The IATA Modelling Tool
Our bespoke tool is based on the passenger level of service (LoS) requirements as defined in the ADRM and covers all areas that affect passenger experience throughout the airport. Our team can collate and analyse data regarding passenger movement, capacity and space within airports, which allows us to define the optimum area and facilities required to deliver on the ADRM LoS.
Clarity and presentation are enhanced by the use of our unique modelling tool, TransvisionAiR™. As a 2½D modelling tool, it allows stakeholders and airport management to see the outcomes of airport infrastructure on passenger waiting times and space, and the effects of proposed changes and recommendations.
With the IATA modelling tool, current airport infrastructure can be assessed and recommendations made based on current levels of passengers. It can also define what is required of the airport in the future based on the forecasted number of annual passengers. This includes the number of Check-In desks required, baggage handling processes and more.
What next?
To find out more about ADRM standards, and how to reach optimum passenger LoS for your airport, contact us today.